Microsoft Dynamics 365
for Customer Service

Digital transformation for your customer service edge

With Dynamics 365 for Customer Service, you can standardize the way people experience your business – whether it’s peer to peer, self-service, or assisted service.

Consistency breeds loyalty

Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.

  • Give customers great service on their channel of choice.
  • Make Help easy by providing relevant, personalized service.
  • Proactively address issues by detecting customers’ intent and social sentiment.

Make it easier on everybody

Give your agents complete information—in a single customer service software app—to make smart decisions and provide great service.

  • Reveal customers’ case histories, preferences, and feedback.
  • Provide guidance on entitlements and service-level agreements.
  • Display it all in a single interface tailored to their job and skill set.

Keep it agile

Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.

  • Adapt and customize easily using configuration, not code.
  • Extend your functionality through a single interface.
  • Rely on advanced analytics and a trusted cloud platform.

Delight your customers with smarter customer service capabilities

Consistent, omnichannel engagement

Give your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements—so your agents offer the consistency and personalization your customers expect.

Customer self-service and peer-to-peer service

Make it easy for your customers to find answers on their own. With Dynamics 365 for Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.

Single user interface

Equip your agents to handle service interactions in one place on their desktop or mobile device. Unlike other help-desk software, Customer Service provides a single view into all information—from scripting to entitlements to recommendations—so agents can provide personalized service fast.

Searchable knowledge base

Give your agents and customers the answers they need on the spot. The knowledge base provides consistent answers across channels. Periodic reviews keep responses current and relevant. And you can get in-depth analytics to measure the impact of the responses.

Built-in digital intelligence

Move to predictive and proactive customer service, using the data analytics in Customer Service. It provides interactive dashboards and data visualizations that help you pull insights from your metrics, making it easier to identify trends and anticipate opportunities.

 

The PA Group Difference

At PA Group, we understand the critical role of your customer service team, and how Dynamics 365 can solve for their needs. Are you ready to see how Dynamics 365 for Customer Service can help you increase satisfaction and loyalty with your clients?

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